Shipping policy

SHIPPING POLICY

At Trekzilo Store, we work to process and ship orders as quickly as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may vary during holidays, high-volume periods, supplier delays, or unexpected shipping delays.

SHIPPING TIMES

Standard shipping usually takes 7–15 business days after the order has been processed.

Shipping times may vary depending on product availability, shipping destination, carrier delays, weather, holidays, or other circumstances outside of our control.

SHIPPING RATES

Shipping rates will be shown at checkout.

Some products may qualify for free shipping promotions when available.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking updates to appear after your order has shipped.

MULTIPLE PACKAGES

Some orders may arrive in separate packages if items are shipped from different suppliers, warehouses, or fulfillment locations.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing the correct shipping address at checkout.

Trekzilo Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

LOST, DELAYED, OR MARKED DELIVERED PACKAGES

If your package is delayed, lost, or marked as delivered but not received, please contact us so we can review the issue.

Trekzilo Store is not responsible for delays caused by carriers, weather, customs, holidays, incorrect addresses, or other circumstances outside of our control.

CONTACT US

For shipping questions or order updates, contact us at:

juan.solis8980@gmail.com

Please include your order number when contacting us about an existing order.